Saturday, January 14, 2012

Bad News: You're Not Getting That Retro Lancer

Remember back when Gears of War 3 shipped? Oh sure you do- it was just a few months ago. Okay- remember that sweet Retro Lancer that you pre-ordered from Gamestop as a special tie-in? Yeah, that one!

Awesome, right? You're not getting it. Ever.

This letter went out to folks on the list of purchasers just this past week and pretty clearly details what went down.

For their part, Gamestop had already sent out codes some months ago for a Gears 3 Avatar item to try to make good for the delay- but now it's officially over. Just don't blame the 'Stop K? They really had nothing to do with this one.
On behalf of GameStop I’d like to apologize for the delay you’ve experienced with your order for the Gears of War 3 Retro Lancer Replica - GameStop Exclusive by NECA.  At GameStop, our goal is to make our customers’ shopping experience easy, and we do not like to disappoint out customers. 
Unfortunately, we are unable to fulfill this item.  Several shipments of this Lancer were prevented from entering the United States by US Customs.  Despite the best efforts by both NECA and GameStop, we have been unable to clear this item through customs. We are cancelling your open order. You have not been charged any monies towards this order and no action is required from you.
I want you to know that we value you as a customer, we tried hard to work with the vendor and Customs, and that we sincerely apologize for not being able to provide this item to you.  We look forward to serving you in the future. 

Mike Thornton
Director, Customer Service